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Loyalty Works Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Last Updated: 14.05.2026

These Terms of Use govern your access to and use of the Loyalty Works website, services, platforms, loyalty programmes, campaigns and related services.

By accessing or using our website or services, you agree to comply with these Terms.

If you do not agree with these Terms, you must not use our website or services.

 

  1. Who We Are

This website is operated by Loyalty Works (“Loyalty Works”, “we”, “our”, “us”).

We are registered in England and Wales under company number 09971883.

Registered office:
Airport West
2 Lancaster Way
Leeds
LS19 7ZA
United Kingdom

Email: hello@loyalty-works.com

 

  1. About Our Services

Loyalty Works provides services including:

  • Growth Programs
  • Points Rewards Programs
  • Digital Loyalty Cards
  • Prize Draw Competitions
  • Gamification
  • Reward Selector
  • Gift and Prize Fulfilment
  • Design and Marketing Services

Our website content is provided for general business and informational purposes only unless otherwise agreed in writing.

 

  1. Access to Our Website

We make reasonable efforts to ensure our website is available and functioning correctly.

However, we do not guarantee:

  • Uninterrupted availability
  • Error-free operation
  • Compatibility with all systems or devices

We may:

  • Suspend or withdraw the website
  • Update functionality
  • Modify content
  • Restrict access

without prior notice.

 

  1. Acceptable Use

You agree not to:

  • Use the website unlawfully
  • Attempt to gain unauthorised access to systems or data
  • Interfere with website security or functionality
  • Upload malicious software or code
  • Scrape, copy or reproduce website content without permission
  • Use the website in a way that could damage our reputation or services

 

We reserve the right to suspend or restrict access where misuse is suspected.

 

  1. Intellectual Property

All intellectual property rights in our website, branding, campaigns, content, graphics, software, materials and services are owned by or licensed to Loyalty Works.

This includes:

  • Logos
  • Campaign concepts
  • Written content
  • Graphics
  • Designs
  • Trademarks
  • Platform functionality

You may:

  • View and print website content for personal or internal business use only

You may not:

  • Reproduce
  • Distribute
  • Modify
  • Commercially exploit
  • Reverse engineer

any part of our website or services without prior written consent.

 

  1. Client Campaigns & Reward Programmes

Where Loyalty Works manages or supports loyalty programmes, promotions, competitions or reward campaigns:

  • Separate commercial agreements may apply
  • Programme-specific terms may also apply
  • Reward availability may be subject to stock, supplier availability and fulfilment limitations

 

We reserve the right to:

  • Substitute rewards of equal value where necessary
  • Amend campaign mechanics where reasonably required
  • Suspend campaigns in cases of suspected fraud or misuse

 

  1. User Accounts & Platform Access

Where users are provided with access to loyalty portals or campaign platforms, you are responsible for:

  • maintaining account confidentiality
  • ensuring login details remain secure
  • ensuring information provided is accurate and up to date

 

We may suspend or terminate accounts where:

  • fraudulent activity is suspected
  • these Terms are breached
  • platform misuse occurs

 

  1. Data Protection & Privacy

We process personal data in accordance with our Privacy Policy.

Please refer to our: Privacy Policy

We use third-party systems and service providers to help deliver our services, including HubSpot for customer relationship management, communications and campaign administration.

By using our website or services, you acknowledge that data may be processed in accordance with our Privacy Policy.

 

  1. Third-Party Links & Services

Our website may contain links to third-party websites or services.

These are provided for convenience only.

We are not responsible for:

  • Third-party content
  • External websites
  • External privacy practices
  • Third-party services or availability

 

Your use of third-party websites is at your own risk.

 

  1. Competitions, Promotions & Rewards

Additional terms may apply to:

  • Prize draws
  • Competitions
  • Reward redemptions
  • Promotional campaigns
  • Loyalty schemes

 

Where separate campaign terms apply, those terms will take precedence for that specific promotion or programme.

We reserve the right to:

  • Verify eligibility
  • Reject fraudulent claims
  • Amend or withdraw promotions where necessary
  • Limit participation where misuse is identified

 

  1. Disclaimer

The information on this website is provided on an “as is” basis.

While we make reasonable efforts to ensure accuracy, we do not guarantee that:

  • Website content is complete
  • Information is current
  • Services will always be uninterrupted or error-free

 

Nothing on this website constitutes professional, financial or legal advice.

 

  1. Limitation of Liability

To the fullest extent permitted by law, Loyalty Works shall not be liable for:

  • Indirect or consequential loss
  • Loss of profits
  • Loss of revenue
  • Loss of business opportunity
  • Reputational damage
  • Data loss
  • Interruption to business

 

Arising from:

  • Use of this website
  • Inability to use this website
  • Reliance on website content
  • Third-party systems or suppliers

 

Nothing in these Terms excludes liability for:

  • Fraud
  • Fraudulent misrepresentation
  • Death or personal injury caused by negligence
  • Any liability which cannot legally be excluded

 

  1. Cyber Security & Fraud Prevention

We reserve the right to:

  • Monitor website usage
  • Investigate suspicious activity
  • Suspend access where fraud, abuse or cyber threats are suspected

 

Unauthorised attempts to access systems, data or platform functionality may be reported to law enforcement authorities.

 

  1. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated Terms.

 

  1. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

  1. Contact Us

If you have questions regarding these Terms, please contact:

Loyalty Works
Email: hello@loyalty-works.com
Website: Loyalty Works Website